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Customer Service
Frequently Asked Questions
About MyGatsby.com
Purchasing and Shipping
| About MyGatsby.com |
Who We Are
Derived from the famous book "The Great Gatsby", MyGatsby.com focuses on unique, sophisticated invitations for special events. Our goal is to make the invitation process fun, simple and easy as possible. Create your own spectacular invitation using Envelopments® and MyGatsby.com’s exclusive Custom Design section to mix ‘n match the invitation of your dreams, or select from hundreds of cutting-edge invitations from top brands in the industry.
MyGatsby.com™ has developed automated online technology and resources that enable customers to now place orders on its website in a matter of minutes that once took hours, even days at a local stationery store. Much of this technology is unique in the industry:
- Powerful search engines with 7 types of search, so customers can quickly browse and compare invitations
- Exclusive pricing engine, allowing customers to quickly calculate and quote multiple products and quantities
- Fully integrated step-by-step Wording Wizard, to ensure that even a novice user can construct an eloquent invitation
- A personalized "My Own Gatsby" folder allowing customers to collect, review, and share their selections with family members and friends.
In addition, MyGatsby.com™ enjoys significant advantages over traditional brick and mortar stationers. We have aggregated the fragmented supplier market, which in turn provides each supplier easier, less error-prone orders in their own internal format. What this means to you is that you have a smaller chance of errors occurring in your order after it has been submitted. Competitive advantages include the following:
- Hundreds of invitations right at your fingertips
- A complete end-to-end solution for customer convenience - one stop shopping
- Lower prices, up to 20% off traditional retail
- Secure online shopping
Contact Us
Our Customer Service department hours are:
Monday - Friday, 9:00 AM - 5:00 PM PST
Phone: 1-888-997-7899
Please Note: We are currently experiencing a heavy call volume.
Email: Submit a Question/Comment
Mail to:
MyGatsby.com
P.O. Box 6133
Covina, CA 91722
Privacy policy
MyGatsby.com does not sell or exchange names or any information you provide us for your invitations or your personal account. The information that is stored in your account is simply to make your shopping experience with us as simple and convenient as possible and to make your checkout smooth and efficient. The information you store in your profile is used to aid in creating the wording for your invitations (name, event, date etc.) while the information stored in your account is used to process your order (name, shipping address). We do not store your credit card information.
Cookies
As with many e-commerce sites, mygatsby.com uses cookies as a tool to store your selections and changes while selecting and customizing your order. Cookies are small segments of information that are stored on your computer’s hard drive. The cookie does not contain any personal information about you and will not allow someone else using your PC to access personal information.
Security
Protecting your information is our priority. We use a secure server with Secure Sockets Layer (SSL) technology to protect the security of your online order information. SSL encrypts all information transmitted between your computer and the server before it is sent to us.
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| Purchasing and Shipping |
US Orders Only
At this time, MyGatsby.com ships only within the 50 United States. We do not send orders internationally (including Canada), but we hope to in the future. You may, however, purchase from an international address and ship to a U.S. destination.
Pricing
MyGatsby.com reserves the right to change or update pricing at anytime.
MyGatsby.com has office locations in California. Because of this, all California residents are subject to local sales tax within their state.
Payment options
MyGatsby.com accepts orders online using our secure server. Payments by Visa, MasterCard and American Express are accepted with no surcharge. All prices are in U.S. dollars and will be billed in U.S. dollars according to credit card company’s policies.
MyGatsby.com reserves the right to request additional identification. If this is needed, we will contact you by e-mail. Your order will be processed as soon as we receive the requested information by fax or e-mail.
Shipping Times & Rates
Due to the fact that MyGatsby.com drop ships from various vendor locations, shipping times may vary depending on your location.
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Paper Prince
Minnesota
order processing time 2 - 3 days
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Envelopments
California
order processing time 2 - 3 days
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Inviting Company
Arkansas
order processing time 2 - 3 days
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Midori
Washington
order processing time 3 - 5 days
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Meri Meri
California
order processing time 2 - 3 days
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Anna Griffin
Georgia
order processing time 3 - 4 weeks for printed invitation orders
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Carlson Craft
Minnesota
order processing time 2 - 3 weeks for printed invitation orders
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Mission
California
order processing time 2 - 3 weeks for printed invitation orders
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Katushka
Michigan
order processing time 2 - 3 days
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Elite
Pennsylvania
order processing time 2 - 3 weeks for printed invitation orders
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Ground |
2nd Day Air |
Next Day Air |
| <$50 |
$7.50 |
$20.00 |
$30.00 |
| $51-200.00 |
$10.00 |
$25.00 |
$35.00 |
| $201.00-$500.00 |
$15.00 |
$35.00 |
$45.00 |
| $501.00-$1000.00 |
$20.00 |
$45.00 |
$60.00 |
| $1000+ |
$20.00 |
$60.00 |
$90.00 |
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Ground
Transit time is 3 – 10 business days after processing. Unprinted orders generally take 2 – 3 days to process unless otherwise stated. Printed orders take 2 - 3 weeks to process unless otherwise stated.
Second Day Air
Transit time is 2 business days after processing. Unprinted orders generally take 2 – 3 days to process unless otherwise stated. Printed orders take 2 - 3 weeks to process unless otherwise stated.
Next Day Air
Transit time is 1 business day after processing. Unprinted orders generally take 2 – 3 days to process unless otherwise stated. Printed orders take 2 - 3 weeks to process unless otherwise stated.
Shipping Restrictions
My Gatsby.com ships Monday - Friday
We do not ship on the weekends or national holidays
We do not ship to PO boxes
Please understand that delays may occur due to weather conditions, product availability, or other conditions. We will do our best to inform you of any delay in shipping your order. If you receive a damaged product, our Customer Service department is here to take care of your problem immediately and replace any damaged product.
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| Returns & Exchanges |
In order for us to keep our prices low, most of our items are drop shipped directly from the manufacturer to you. Therefore, all sales of unprinted items are final. No refunds or exchanges.
If there is a printing error on your order, please contact our Customer Service department within 3 business days after receiving your printed order, so that we may correct the error. Orders that need to be reprinted will be given priority attention and will not result in additional cost to the customer. We will provide you with a return number and have UPS pick up the order from the location of your choice. If the mistake is a customer error, we will reprint the order to the customer's satisfaction and the customer will be responsible for the cost of the reprinted order and additional shipping.
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